Rider Survey
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COMPLAINTS
This survey is intended to provide METRO with feedback about our service. If you have a specific complaint, please send your comments to
Map & Schedule Menu
Main Map - effective date: May, 2011
Route 1 - Congress St
Route 2 - Riverton
Route 3 - North Deering
Route 4 - Westbrook
Route 5 - Maine Mall
Route 6 - North Deering
Route 7 - Falmouth
Route 8 - Peninsula Loop
Visitors Counter
Rider Survey 1
Tell us about your experience riding on METRO. Please complete this brief survey. If your comments below address a specific experience, please provide the following details about your METRO bus ride:
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Date you took the bus
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What Route did you take?
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Inbound or Outbound?
Inbound
Outbound
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Time of day?
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1) How often do you ride METRO? (*)
1 - 3 times per week
Less than 1-3 days per week
More than 1-3 times per week
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2) Do you usually use: (*)
Tenride Tickets
Monthly Passes
Other (please describe below)
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Other Payment
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3) Main reasons for riding METRO
Work
Appointments
Shopping
School
Other (please describe below)
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Other Reason
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4) Was the bus operator polite & helpful? (*)
Yes
No
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Please Explain
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5) Did the bus operator call out stops along the route?
Yes
No
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6) Have you called our office to ask for assistance or visited our website for information? Was the information that you received helpful? Please explain.
Please explain
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7) Is our service on schedule?
Always
Most of the time
Sometimes
Never
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Please explain
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8) Do you have comments about our service or specific changes that you would recommend?
Please explain
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Please complete this information to enter a drawing for a METRO TenRide Ticket or gift certificate.
Name
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Address
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City
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State
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Zip
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Email
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Phone
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THANK YOU! Click here to submit the survey.