|Frequently Asked Questions|
All of the answers to your most frequently asked questions...
Where do I find a schedule?
Bus schedules are available at the METRO Office at 114 Valley Street, Downtown Transportation Center at the Elm Street Garage (also known as the METRO PULSE) and on METRO buses.
Schedules are also available at the Convention and Visitors Bureau, Portland's Downtown District and several other locations in Greater Portland. For online versions, check out Route Maps and Schedules.
How do I ride the bus?
What is the METRO PULSE?
This is the hub for METRO Bus. Most METRO buses (#2, #3, #4, #5, #6, #7) begin and end their route at the Downtown Transportation Center (METRO PULSE). The DTC is located at the Elm Street Garage (Elm Street is off Congress Street, near the Portland Public Library).
For many routes, this is the place to transfer to another bus (For example, if you live in Falmouth and want to go to the Maine Mall, you would take the #7, Falmouth Flyer to the METRO Pulse location at Elm Street and then transfer to the #5 Maine Mall bus--don't forget to ask for a transfer).
This facility (Open Mon-Saturday) has a large waiting room, rest rooms and a dispatcher available to answer questions and sell bus tickets.
Please note: On Sunday, Routes #1 & #5 are combined for limited service; the route #1/#5 stops along Congress Street but not does not service the METRO Pulse location.
Can I bring my bike on board the bus?
How do I transfer to another bus?
If you need to change buses, ask the bus driver for a free transfer when you pay your fare. When you change to another bus, give this transfer to the next bus driver. Transfers are to be used on the next available bus going to your destination. The time limit on transfers is approximately 1/2 hour.
Please note additional information on transfers:
- Transfers are valid only on the date issued and are issued when bus fare is paid.
- Transfers are not transferable.
- Transfers can be used for continuous travel in one general direction only.
- Transfers may only be used where bus routes intersect.
- The only time a transfer can be used on the same us is when a METRO Bus & Buy
- Rider must ask for an additional transfer (from the second bus) to transfer more
METRO also accepts transfers from South Portland City Bus (FREE transfers are available between METRO and South Portland) and ZOOM Bus. Amtrak/DownEaster passengers may ride free from the PTC if they show the METRO bus operator their (same day) train ticket.
Are wheelchairs accessible to buses?
Yes. All METRO buses are equipped with passenger lifts or ramps that can be used by persons with wheelchairs, walkers or persons with disabilities that may require on-boarding assistance. (The combined weight of the customer and mobility aid can not exceed 600 lbs.)
If I still have questions, how do I get answers?
Call 774-0351 or check out other areas of this site.
Or, ask the bus operator or dispatcher at the Downtown Transportation Center (METRO PULSE), located at the Elm Street Garage.